Usually we set prices without taxes, fees and breakfast. You can see the grand total of all inclusive charge in the end of the bill. In case that you reserve extra bed, airport transfer service(s), the total number will present as the last total amount of all.
We are proud of ourselves for being in the Hospitality for over 6 years. During those years, we keep trying to innovate and improve our facilities, services and quality to be not only better but also in the top ranking of boutique hotels in Ho Chi Minh City. As rumor says, we are so unique, so quiet and quaint that it’s worth to try and unforgettable when leaving. Make a reservation with us, feel good vibes as you go through the entrance; spend your afternoon with a cup of coffee in our courtyart, evening in your soft bed and curl yourself up in warm blanket with your favorite book. That’s what we basically offer.
We do serve breakfast and we can serve room service as well. It starts from 6.30 a.m to 10a.m. Our last order is until 9.30a.m. The room price will often include breakfast. For outside customers, we also set the same time for breakfast and it costs about 7usd nett / set. We serve both in-house and outside customers lunch and dinner. Our Bookmark Saigon Restaurant closes at 10p.m. Our last order is until 9.30p.m.
Yes, we do serve vegetarian food. Please kindly make a prior notice to our team (alcove@alcovehotel.com.vn) or Front Desk (fo@alcovehotel.com.vn) to prepare food for your breakfast. We shall transfer the notice to our Kitchen staff. We have normal vegetarian food (without any meat, fish, fish sauce or shellfish), and we can omit pork, eggs if you want Halal food. If you want special Halal food that has similar taste in your hometown, we can recommend a Restaurant near by our Hotel which is famous for Halal food.
The traffic in Vietnam is best described as chaotic. Don’t be upset or confused why at red light some bikers still try to cross the road, or drive down the wrong side of the street and even use the sidewalk like an overflow lane. Travelers come to Vietnam will have some exciting experiences when entering traffic, especially in big cities. And they have their secrets on how to cross the road in Vietnam: forget standard rules to cross the street, look at the vehicles that are heading towards you, just move slowly to cross it because no one will crash into you. However, for your own safety we still need to recommend you to follow the standard rules and keep some distance from any rude bikes.
No, it's super easy. Our Receptionist can call you a taxi anytime. Besides, we have another travelling option that is using Grab car (a kind like Uber). You can install the app, and book a car/bike anytime. The advantages of this app is that you don’t need to speak Vietnamese, since the app will request to input pick up and drop off points for the drivers; and you know ride cost in advance so you can avoid being cheated. The only disadvantage is you’ll need 3G data if you are outside of free Wi-Fi area.
We understand some of you out there might be motor owners and would like to own a motorbike by yourself rather than choosing taxis in your trip. Please kindly contact us directly as we always care and want to ensure that you'll have safe drive during your stay. We're happy to ask for some motorbike rental shop in town to ask for current-model automatic scooters for those who prefer a less 'difficult' option than a non-automatic one. You won't need a Vietnamese driver's license since any official driving license issued by your country of residence is fine.
If you’d like to cancel your reservation, please contact us via phone or email in advance at least 72 hours prior to arrival. With your notification we can refer the cancellation policy in your booking confirmation and get back to you properly. Usually, 72 hours is safe enough for a single reservation to cancel and get a refund. For a group reservation, please refer our booking confirmation with details about cut-off date and cancellation policy to avoid any disappointment.
If you’d like to reschedule your reservation, please let us know in advance also at least 72 hours prior to arrival. We don’t charge extra for rescheduling, but letting us know in advance is best so that we can check our room availability and prepare any special offers that we promised better. In case you reschedule your reservation within 72 hours prior to arrival, your room cannot be rescheduled and the cancellation policy may be applied.
We understand that some circumstances make it difficult to give prior notice. If you must cancel last minute, please contact us via phone or email and we will discuss refund depending on the situation.
Yes, we do. The price of airport pick up or drop off service is US$15.00 Nett / one way / per car or US$22.00 Nett / both ways / per car (prices including taxes and service charge) unless there is special program for free airport drop off. Usually, for direct bookings via website or email, we offer free drop off service with some conditions. If you are about to book a room which can fulfil all the conditions, please do not choose the drop off service in the online booking. Our booking engine cannot automatically deduct the service charge to make it free. We'll contact with you soon after the reservation is made. And please note that our car capacity is for 6 adults with luggage.
If you need airport pick-up or drop off service, please confirm and send us the details of your flight time and flight number 3 days before your arrival. If you take a taxi, please take only Mai Linh taxi or Vina Sun taxi, and kindly refer the picture below for our hotel map.
